Transforming your business safely through disciplined programme planning, design and delivery.
Intrinsic’s expertise in Business Transformation helps organisations through major changes and projects that have significant impact on business as usual. We view transformation change as a business-led activity, not simply a functional project. Planning must clearly show how business benefits will be realised by enabling the organisation to do things differently.
The main objective of each project must be to realise clearly defined business benefits.
Relieve pressure on resource
Many of our clients find it is not feasible to internally resource the manpower and specialist skills required to deliver significant and infrequent change projects. Let alone to dedicate staff to such important tasks whilst conducting 'business as usual'.
We work with our clients to leverage the insight and expertise within their organisation and create project teams that operate as part of a structured results-focussed change programme.
End-to-end management
Our offering extends to full programme change management. Our consultants have managed entire transformation projects driven by cost efficiency measures, growth ambitions, or due to external factors; these include enterprise wide technology implementations, contact centre builds, outsourcing, relocations and rationalisations.
Intrinsic has extensive experience in managing change driven by a variety of circumstances, such as centralisation or relocation, mergers and acquisitions and new IT developments.
In addition we are well versed in change management processes required to implement new ways of working, for business re-organisation or to introduce new work practices and systems.
We recently specified and managed the setup of a 500+ seat UK contact centre. We also designed the entire customer services operation for a major Middle East Pay TV operator.
If you are planning or thinking about a major change in your organisation we would love to discuss how we could help. Otherwise please see how we can help you generate more value from your customers, or how we can assist you with operational improvements in customer service delivery.